Associates

Business and Technology Consulting

Inventory Management: Technology for Home-Town Service

In the last issue, we talked about a parts supplier who wanted to provide home-town service to customers yet grow the business beyond the constraints of face-to-face interactions. Many of the customers did not know the item number of the part they needed and wanted the friendly counter services they would get at the local hardware store.

The technology provided two alternate solution paths. The customer could place their order on-line and upload a picture of the item. These orders are directed to an interactive exception queue where a specialist would attempt to identify the part. Alternatively, the customer could print a bar-coded sample tracking form that could be attached to the item and shipped to the part identification specialist. The specialist identifies the item and recodes the order -- counter-service without the counter.

 


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